Enquiry and discovery
You get in touch and we listen. What your business does, who it serves and what you'd like to change.
Process
Let's break it down. Ten steps from first message to long after launch, so you always know where things stand.
Consultation
We look at what you already have and tell you honestly what's worth doing. Sometimes the answer is less than you expected.
Proposal and pricing
Scope, timeline and cost, written plainly. You know exactly what you're paying for before anything starts.
Agreement and payment
A short agreement, signed by both sides, and the first payment. Then your dates are fixed in our calendar.
Client onboarding
We gather what we need from you. Brand files, access, photos and the right people. Then a kickoff so everyone knows who does what.
Strategic and creative direction
Structure, tone, references and shot lists. Every big decision is made here, before anything gets made.
Design and production
The work takes shape. Design, development, filming and editing, in focused stages you can follow.
Review and revision
You see the work in context, not as a file in your inbox. We refine it together until it's right.
Final delivery and launch
We launch, test everything live and walk you through it. You own everything we make.
Aftercare and relationship
Launch is where it starts. Updates, fresh content and advice whenever you need it, for as long as it's useful.